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Call Center

Implementation of

Call Center

Reasons to have a
call center

We offer the call center implementation service, bringing all the necessary infrastructure for its effective and efficient operation. With it, your company has a channel dedicated to customers and users who come in contact with your business.
A priori, the call center will depend on a good physical structure, with equipment that makes sense for the correct exercise of this function. Even so, another extremely important part is its technical structure, based on the programs and systems necessary for the realization.
With that in mind, let's exemplify how our service works and what are the advantages for your business, especially when the structure assembly is carried out by specialized professionals.

How do we implement the call center structure?

Knowing that a call center works on top of a physical structure and a technological infrastructure, it is important to know how this technical structure works. After all, it's not just the space and machines available that make the plant work.

As with any implementation, the call center will also work on top of systems, software and hardware. In practice, everything will depend on the expected size, requirements and what specifics are needed to be able to match the expected calls.

Knowing this, our call center implementation service focuses mainly on understanding the purpose of your call center. There are currently three options for a call center structure:

  • Active

    when employees call customers, such as a sale of new cell phone plans, for example;

  • Passive

    when customers make the call, as in a customer service for credit card problems;

  • Hybrid

    when the two models mentioned above can occur.

Knowing how to determine the objective is the first step for any creation, being perhaps the most important, since it determines the entire process of creation, planning and implementation. Subsequently, we determine hardware and software to use.

In general, we can mention, as technological infrastructure:

  • Computer;

  • TV;

  • Telephone apparatus;

  • Headsets;

  • Call recorders;

  • Automatic dialing;

  • CRM systems;

  • Service channel management;

  • Call report generator;

  • Operational systems.

All the options mentioned above are chosen carefully, based on the planning previously carried out. In addition, they are defined based on the requirements raised, as discussed above.

How important is
having a call center?

Despite being something common, it is still common to find people who do not know the call center and especially its importance for a company. Because of this, it is important to discuss the reasons for hiring, especially in the optimization of processes and systems.

Directly speaking, the call center manages to bring customer loyalty, after all, good service is capable of generating so-called organic marketing, when users themselves publicize the company for having had good experiences.

In addition, we can also mention the improvement in customer ratings, since, nowadays, many still prefer direct contact with real attendants. In practice, it will also help when resolving conflicts.

A real agent has more insight than a machine, so that problems can be addressed in a more real and more efficient way for the business. Likewise, it can help reduce resolution time as it can be addressed faster or even resolved within minutes.

Contact

To learn more about our call center implementation service, just get in touch with our team, talk to our experts and make your budget directly with us!

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Posted in Web.

Intranets

Implementation of

Intranets

Gain agility with the intranet

Intranets have been gaining a lot of strength in recent years, especially when we talk about security, mobility, agility and concentration of information. In an increasingly globalized world, having access to proprietary systems is an important step.

Having an internal company network means that any and all information can be divided between sectors without risk of being accessed by strangers. In practice, it is an important security issue.

In addition, an intranet facilitates communication between sectors, employees and even between suppliers. Through it, your company can set up an ecosystem that revolves around your business.

What is an intranet? What do we offer in our service?

In general, an intranet is nothing more than an internet for exclusive use by a particular company, organization or group of people. In practice, it is an internet where only the machines of that organization can have access to the system, applications, etc. In this sense, we offer the creation, installation and maintenance of an intranet, establishing the requirements, basic needs and whatever is necessary for the assembly of this internal network.

During the service, it is important that a survey is made of everything that is expected for the network, such as, for example, which files, systems and programs must be contained in this network, and completely out of the reach of external people.
The intranet should be a standard contract for any company, especially considering data and information security. Through it, it is possible to have control of everything that enters and leaves your systems, facilitating the identification of possible dangerous actions or the entry of malicious systems.
It is possible that, within a company, several structures are created within the intranet. With this, you can divide your sectors in an organized and safe way, such as, for example, an exclusive system for the marketing department to disclose its actions.
Likewise, your company may have an exclusive system for employees to open tickets due to network errors, configuration problems or questions in general. Because of this, it ends up being a recommended action whatever the size of your business today.

Advantages of hiring our intranet service

The intranet by itself already brings a series of important advantages that justify its use, mainly to improve the internal structure of your business. Even so, we can mention, as main advantages:

  • Productivity

    When an intranet is implemented in the company, it is natural to see an increase in productivity among employees. The main reason for this is the fact of centralizing information so that everyone has access more quickly.

  • Availability of information

    We know the importance of availability within a company, as, in general, you never know when decisions will need to be made. Because of this, the intranet is able to guarantee a 24/7 operation, allowing information to be always available to anyone who needs it.

  • Communication

    Within a company, communication is a fundamental character for the functioning of any business. With the intranet, we guarantee that your employees can have more flexibility to deal with different matters in a faster and more practical way. In addition, it allows important communications to be passed to everyone at once.

  • Organization

    Another great advantage of the intranet is the organization it can bring to your company, especially when we try to strategically divide sectors. Many companies these days work with intranets that divide important teams, such as one space for marketing, another for finance, and so on.

Contact

To learn more about our intranet service and how it can help your business, talk to one of our experts and request a quote!

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Posted in Web.

Safe Sites

Secure Websites

Development

Visibility of your content

With the increase in the number of users on the networks, having your own website to showcase your company and service is almost mandatory. That's why we develop true complete and secure website solutions.
Each creation receives an exclusive service, with a detailed analysis of your company and the market in which it is inserted. That is, you will have a real consultation of how your website needs to be so that it works as expected.
All the websites that we develop are thought of in all areas, from the creation of a responsive and modern layout, to the security issues to be on the network. In addition, we provide customer immersion work, so that they understand what is necessary if they want to change or carry out maintenance.

In your project

  • Responsiveness

    We know that a website needs to be easily accessible from the most diverse devices. Thus, we deliver a fully responsive construction, adapting to all screens,
    such as computers, cell phones, tablets and TVs.

    That way, you don't risk losing customers just because you have a website that doesn't open or doesn't work well on a different device. We value the quality of construction and, more than that, to deliver something that will be usual and functional to generate results.

  • Easy Management

    In all our constructions, we deliver websites that can be easily edited as per your need. In practice, this means that, in the event of a change in any information such as contact and address, the change can be made simply and quickly.

    From that, we don't hold you hostage to a certain construction, and we make it possible for you to have access to everything your website can offer. In addition, you will also have a complete administration panel.

  • Integrations

    When we develop a website, we deliver a complete integration service with everything your company needs. In this case, it can be an integration through social networks, where your customers and users can make a quick visit between the two universes.
    In the same way, we link the Google Maps service, to include possible addresses that take a visitor to your store or office. With this, you have even more possibilities for sales channels and complete integration of your business.

  • Support

    In addition to building, we offer full technical support before, during and after the construction of your website. So, you don't have to worry if you need to understand some technical construction issue.

    We work with full support, explaining and clearing all possible doubts, so that nothing is left behind. From there, you will be aware of everything that happens to your site, and we will explain everything necessary for its administration.

Advantages

of a well-structured website

An official and well-built website is seen as synonymous with authority on the internet, it makes users more confident in your business. That way, even if you just want to demonstrate the services and bring them to a direct service, it is extremely functional.

Contrary to what many people believe, a functional website is not necessarily a website with many functions. In fact, the main objective of a website should always be to expose your services and bring users to your business.

Therefore, having a website will help the user to understand what you do, how you do it and the reasons for doing it. In this way, it creates proximity and a greater relationship of trust, showing the user that he is in a company that cares about this exact demonstration of everything that is done.

Contact


If you want to have a well-built, secure website that will add value to your business, we are ready to serve you in the best possible way. Get in touch, schedule your meeting and let's get your business to grow on the internet.

Talk to an expert

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Posted in Web.

Virtual Stores

Implementation of

Virtual Stores

Keep pace with the current market

It is not difficult to see, these days, how important online sales have become for any business, from the smallest to the most consolidated. Although the physical space still has its strength and importance, the digital medium has begun to take over business investments.


If you have a store selling products, whatever the niche, your business may be losing customers and sales possibilities without an online store. That's why we offer a complete creation, maintenance and support service for that.

Atemption at your project

An online store today can be built in a variety of ways, ensuring that you choose what is most within your reach and resources. Even so, counting on the service of professionals for this construction is always the best choice.

It's not enough to just have an online store, it needs to be functional and actually bring people to your business. For example, it is useless for the site to be up if the basic functionalities do not work, such as adding the product to the cart, bookmarking a product, among others.
Many entrepreneurs make the mistake of not having professionals in the construction of their virtual stores, and this ends up causing headaches in the future. After all, an online store needs to be thought out in every detail, such as the visual and intuitive side for your customer.

In this sense, let's get to know some of the main advantages of having an online store and why your business needs one today. 

Advantages of the virtual store

Of course, the advantages are numerous and would not fit in just one text, but even so, we can mention the main ones:

  • Reach more people

    As we have already mentioned, the virtual store guarantees that you are more likely to receive customers. To understand this point, just imagine the number of people who can move to a physical space and the number of people who can simply access a website.
    Naturally, the site is more accessible to a greater number of people, meaning your business is more exposed and with a much greater reach. Consequently, what is expected is, with the increase in visits, an increase in sales at the end of the day.

  • Accessibility

    The accessibility of a virtual store is much superior to physical spaces. In general, all you need is a device and mobile internet to access any online page.
    This opens up a range of possibilities for more and more people to get in touch, get to know the products and make a purchase. Thus, the virtual store works on one of the most sought after points by consumers today: convenience and practicality.

  • Cost reduction

    Despite having its tradition, physical space ends up consuming a good part of a company's resources, especially if it is just starting out. Because of this, the virtual store ends up working as a cost reduction.
    The values ​​required for its functioning are infinitely smaller than the same values ​​for functioning of the physical location. In this way, it becomes more profitable and with higher profit rates on top of each sale. 

  • Increase of products and possibility of sale

    A benefit still little discussed is the possibility of increasing the quantity of products and services offered. In this case, there are numerous types of sales on the internet that do not need to go through the conventional process.
    In other words, many companies today work with the sales model without stock, by order, doing everything completely online. The store does not need to pay high amounts to create stock and run the risk of losing money with unrealized sales.
    So, just know more about these online sales models and how this process can help grow your business and increase your possibility of final sale.

Contact us

Want to know more about our online store service and how we can help grow your business? Contact us, talk to one of our experts and make your budget!

Read more …Virtual Stores

Posted in Web.

Online Courses

Have your

Online Courses

Provide innovation

The current learning model has been undergoing a series of changes to adapt to the increasingly digital world. Therefore, online courses have gained space as one of the main ways to acquire knowledge.
Along with that, it ended up becoming an efficient way to generate extra income or even completely change careers. After all, it is a very profitable market and, more than that, promising.

With that in mind, we offer the service of creating and adapting the computational and web structure for your online course. That way, you don't have to worry about all the technical stuff involved in this process. Often, most people have enough knowledge and preparation to have a good online course and help a multitude of people, in addition to generating a considerably good income.

Pay attention to your project

However, they end up running into the difficulty of putting the business into practice, which is extremely normal and expected. As a result, they may no longer have a very profitable business.

By hiring our service, you will be able to count on a specialized team, focused on accurate service and a complete understanding of your business. In addition, we offer support and mentoring so that everything goes as smoothly as possible and your course is live and available to new students.

Advantages of having your own online course

In order to offer this service, there was a continuous work of market analysis, how to adapt the most diverse niches and transform knowledge into an online course for the client.

If you still have doubts about the advantages of starting your online course today, we have brought you some advantages of this business model:

  • Availability

    Unlike in-person courses or lectures, the online course does not have a deadline to go offline or to no longer be available to students. In fact, it makes more people come to you.
    With this availability, you guarantee your content and your product in a broader, more findable sales channel.

  • Flexible

    Your business is more flexible, there is not so much bureaucracy to put it into practice or to maintain it. In this way, your profitability can be much higher, as some needs are absolved here. 

How does our service help?

Despite being a more flexible and easier to manage product, the online course is still a business that needs attention and a lot of dedication. That's why we help with the creation and assembly of the basic structure to make this happen.
With that, you'll have the best control panel for tracking your goals, setting goals and reporting that make sense. That way, the way to work becomes easier and without so many mishaps.

If you understand that you have knowledge that deserves to be shared or that is a market differential, your place is in the world of education!
Establish your main topic, determine the ramifications and put together a real teaching plan, and we'll take care of the rest. With that, you don't have to waste hours and hours simply looking for how to put your knowledge on the internet. 

Who is our online course service for?

Going straight to the point, we help any person or institution that wants to put an online course to work. So, whether you are a digital content producer or a company looking for its own corporate network, we are ready to serve you.

By analyzing each case, we can define the best strategies and assemble the best paths to have an efficient result.
To talk more about the online course solutions service, contact us, talk to our experts and make your budget!

Contact

If you want to have a well-built, secure website that will add value to your business, we are ready to serve you in the best possible way. Get in touch, schedule your meeting and let's put your business to grow on the internet.

Read more …Online Courses

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